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Gaspersz, Vincent. (2002). Total Quality Management (cet. 2). Jakarta: Gramedia Pustaka Utama.

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Gaspersz, Vincent. Total Quality Management. cet. 2 Jakarta: Gramedia Pustaka Utama, 2002. Text.

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Gaspersz, Vincent. Total Quality Management. cet. 2 Jakarta: Gramedia Pustaka Utama, 2002. Text.

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Gaspersz, Vincent. Total Quality Management. cet. 2 Jakarta: Gramedia Pustaka Utama, 2002. Print.