Gaya APA
Tjiptono, Fandy. (1997).
Prinsip-Prinsip Total Quality Service (Ed.2).
Yogyakarta:
ANDI.
Gaya Chicago
Tjiptono, Fandy.
Prinsip-Prinsip Total Quality Service.
Ed.2
Yogyakarta:
ANDI,
1997.
Text.
Gaya MLA
Tjiptono, Fandy.
Prinsip-Prinsip Total Quality Service.
Ed.2
Yogyakarta:
ANDI,
1997.
Text.
Gaya Turabian
Tjiptono, Fandy.
Prinsip-Prinsip Total Quality Service.
Ed.2
Yogyakarta:
ANDI,
1997.
Print.