Gaya APA
tjiptono,fandy, diana,anastasia. (2002).
Total quality management (ed 4 cet 2).
Yogyakarta:
ANDI.
Gaya Chicago
tjiptono,fandy, diana,anastasia.
Total quality management.
ed 4 cet 2
Yogyakarta:
ANDI,
2002.
Text.
Gaya MLA
tjiptono,fandy, diana,anastasia.
Total quality management.
ed 4 cet 2
Yogyakarta:
ANDI,
2002.
Text.
Gaya Turabian
tjiptono,fandy, diana,anastasia.
Total quality management.
ed 4 cet 2
Yogyakarta:
ANDI,
2002.
Print.